CELL/LANDLINE ASSISTANCE

The Veterans Assistance Commission of Cook County (VACCC) Cell Phone/Landline Assistance Program provides temporary emergency financial assistance to eligible Veterans who are behind on cell phone or landline payments. Qualified Veterans may receive up to $100 in assistance for overdue cell phone and/or landline bills to help maintain access to essential communication services.

Basic Eligibility Requirements

To generally qualify, applicants must:

  • Be a resident of Cook County for at least 3 recent consecutive months
  • Have qualifying military service:
    • Minimum 6 months of Net Active Service
    • Honorable, General, GUH, or UHC discharge
  • National Guard members with less than 6 months active duty may qualify with an NGB-22 showing completion of a full contract

Common Required Documentation

Applicants should be prepared to provide:

  • DD214 or qualifying military discharge paperwork
  • VA Rating Award Letter or VA No Benefit Letter
  • Current Illinois Driver’s License or State ID
  • Recent overdue cell phone or landline bill dated within the past 30 days
  • Household income verification, such as:
    • Recent pay stubs
    • Pension statements
    • Unemployment documentation
    • Social Security award letters
  • If married, spouse income documentation may also be required

Important Notes

  • Additional documentation may be required depending on the situation

Processing and receipt of services are conducted in person on a first come, first served basis at VACCC Headquarters located at 1100 S Hamilton Ave, C-011 (Lower Level), Chicago, IL 60612. If you have additional questions or would like to speak directly with a caseworker regarding eligibility or required documentation, please contact the VACCC office directly at 312.433.6010 and press Menu Option 1 for Emergency Financial Services.